Frequently Asked Questions
Ordering & Shipping
Where do you ship to?
We ship across Cyprus and throughout the EU. International shipping is also available for select destinations.
How long does delivery take?
Orders within Cyprus are typically delivered within 14–24 business days. EU orders usually arrive within 14–24 business days.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also log into your account to view your order status.
Do you offer free shipping?
We offer free shipping on orders that meet our minimum order threshold. Check our current promotions for details.
Products
Are your products safe for pets?
Absolutely. We carefully select every product with your pet's health and safety in mind. All products meet EU safety standards.
What if the product doesn't fit or suit my pet?
We want you and your pet to be happy. If a product isn't right, please contact us within 14 days of receiving your order.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us at worldgalaxypet.store@gmail.com to initiate a return.
How long does a refund take?
Once we receive the returned item, refunds are processed within 5–7 business days to your original payment method.
Contact Us
How can I get in touch?
You can reach us via our Contact page or email us directly at worldgalaxypet.store@gmail.com. We aim to respond within 24 hours.